Terms and Conditions
Welcome to ReparoRoupas. These Terms and Conditions outline the rules and guidelines that govern your use of our website and services. By accessing or utilizing our services, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms and conditions, we kindly ask you to refrain from using our services. Your continued use signifies your acceptance of these terms and any updates that may occur.
1. Service Description
ReparoRoupas specializes in providing clothing repair and custom tailoring services designed to meet your specific needs. We are committed to delivering high-quality workmanship that aligns with your individual specifications and preferences. Please note that the availability of our services may vary based on factors such as demand and operational constraints. We reserve the right to refuse service at our discretion, particularly if we believe we cannot meet your expectations or if there are issues with the items submitted.
2. User Responsibilities
As a user of our services, you are responsible for ensuring that the information you provide is accurate and complete at the time of placing an order. This includes verifying that all details regarding your clothing items and repair requirements are correctly conveyed. Additionally, you must ensure that any items submitted for repair or tailoring are clean and free of hazardous materials. Failure to adhere to these requirements may result in the refusal of service, and we cannot be held liable for any inconvenience caused by such refusals.
3. Order Process
Orders can be placed through various channels, including our website, telephone, or in person at our location. After placing an order, you will receive a confirmation that outlines the details of the services requested, the estimated completion time, and the total cost involved. It is your responsibility to carefully review this confirmation and notify us immediately if any discrepancies or errors are noted. Ensuring the accuracy of this information is crucial for the smooth execution of your order.
4. Payment Terms
Payment for our services is required in full prior to the commencement of any work, unless alternative arrangements have been agreed upon in advance. We offer multiple payment options, including credit/debit cards, bank transfers, and cash. All transactions are processed securely using industry-standard encryption technologies, and you will receive a receipt upon completion of payment. This policy ensures that both parties are clear on the financial aspects of the service agreement.
5. Cancellation and Refund Policy
You have the right to cancel your order at any time before work begins. If a cancellation occurs after work has commenced, a partial refund may be issued, reflecting the proportion of work completed up to that point. Please note that no refunds will be provided for services that have been completed unless the final product is found to be defective due to our fault. This policy helps us manage resources effectively while ensuring fair treatment of both parties.
6. Delivery and Collection
ReparoRoupas provides delivery and collection services within designated areas. The expected delivery times will be communicated to you when you place your order. While we make every effort to adhere to these timelines, unforeseen delays may occur due to various factors beyond our control. Should such delays arise, we will promptly inform you and work to resolve any issues to minimize the impact on your schedule.
7. Limitation of Liability
ReparoRoupas is not liable for any loss or damage to garments resulting from factors beyond our control, such as inherent defects in the fabric or pre-existing damage. Our liability is limited to the value of the service provided. We take all necessary precautions to ensure the safety and quality of your garments while in our care, but we cannot be held responsible for damages resulting from issues that were present before the item was submitted for service.
8. Intellectual Property
All content featured on our website, including text, images, logos, and designs, is the intellectual property of ReparoRoupas. Unauthorized use, reproduction, or distribution of this content is strictly prohibited and may result in legal action. This protection ensures that our creative and informational assets are not misused and maintains the integrity of our brand and services.
9. Force Majeure
We are not responsible for any delays or failures in performing our services due to events that are beyond our control. These may include, but are not limited to, natural disasters, pandemics, strikes, or other unforeseen circumstances. In such cases, we will make every effort to minimize the impact on our customers and communicate any potential delays as soon as possible. This policy helps us manage exceptional situations with transparency and fairness.
10. Confidentiality
We are deeply committed to protecting your privacy and ensuring that your personal information is handled with the utmost confidentiality. All data provided to us is used solely for the purpose of delivering our services and is not shared with third parties without your explicit consent, unless required by law. This commitment to confidentiality reflects our dedication to maintaining your trust and safeguarding your information.
11. Dispute Resolution
In the event of a dispute regarding these Terms and Conditions or our services, we encourage you to contact us directly to seek an amicable resolution. Should a resolution not be achievable through direct communication, the dispute will be subject to arbitration conducted in New Delhi, in accordance with Indian law. This process is intended to provide a fair and efficient means of resolving any disagreements that may arise.
12. Governing Law
These Terms and Conditions are governed by the laws of India. Any legal actions or proceedings arising from your use of our services or related to this policy will be handled by the courts in New Delhi. This jurisdictional specification ensures that all legal matters are addressed within a defined legal framework.
13. Amendments
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be published on our website, and it is your responsibility to review them regularly. Continued use of our services following any modifications constitutes your acceptance of the revised terms. This policy ensures that you remain informed about the current terms governing our services.
14. Severability
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent of the parties. This approach ensures that the core agreements remain intact even if specific provisions are challenged.
15. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact us at [email protected] or call us at +91–98987-68082 . You can also write to us at our office located at P-19, Pillanji Village, Pilanji, Sarojini Nagar, New Delhi, Delhi 110023. We are here to assist you and address any inquiries you may have regarding our services or policies.